FAQ – Frequently Asked Questions

 

📦 What are the delivery times?

Orders are prepared within 1 to 3 business days.

Delivery is estimated between 5 and 12 days for France and Europe, and 7 to 15 days internationally.

A tracking number is sent after shipment.

 

 

🔄 Can I return my product?

You have 30 days after receipt to make a return.

The product must be unused and in its original condition.

For any request, please contact our customer service.

 

 

📩 How can I contact you?

You can contact us at the following address:

contact@glowaurabeautyshop.com


Our customer service will respond within 24 hours.

 

 

📦 How to track my order?

Upon shipment of your order, an email containing a tracking number will be sent to you.

You will be able to track your package in real time.

 

 

💳 What payment methods are accepted?

We accept major credit cards (Visa, Mastercard, etc.) as well as secure payments.

Nos valeurs

  • Qualité : des cheveux 100 % humains soigneusement sélectionnés.
  • Élégance : des modèles pensés pour sublimer chaque femme.
  • Confiance : vous accompagner avec transparence, écoute et bienveillance à chaque étape de votre expérience.